We offer FREE delivery via local courier for purchases of SGD100 and above to Singapore addresses. Most in-stock items will be delivered within 1 - 2 working days, unless specified otherwise by the customer. We ship both locally and internationally.
Domestic Shipping (Singapore)
For purchases of SGD100 and above, delivery to Singapore addresses will be free of charge via local courier. We offer 1 - 2 working days delivery, unless specified otherwise by the customer.
For purchases less than SGD100, mode of delivery will be via:
Door-to-door courier delivery
This is available at a low flat rate of SGD9.00 island wide.
For order payments received by 12noon, please allow for 1 - 2 working days delivery. For order payments received after 12 noon, please allow for 2 - 3 days delivery. Delivery will be made during office hours between 9.00 am to 6.00 pm from Mondays to Fridays. Order payments confirmed on Saturdays and Sundays will be despatched on Monday. We do not deliver on public holidays.
Self-collection (No charge applicable)
Your order may be picked up at our retail outlet (at Marina Square #03-108) during business hours. We open from 11:30am – 9:00pm on Sunday to Thursday and 11:30am – 9:30pm on Friday & Saturday.
We are able to accept International orders from most countries. Please select "International Shipping" at check out and we will email you with the relevant shipping charges once we have received payment. If you require further assistance, please email us at email@example.com and we will be happy to help.
We want you to love your purchases! However, if you are unsatisfied with your purchase, please refer to our refund/exchange policies below. Please note that our policies differ slightly for online and in-store purchases. Still have questions? Drop us an email at firstname.lastname@example.org or call us at +65 6100-EXCH (6100-3924) and we'll be happy to help.
We offer a "No Questions Asked", "Money Back Guarantee" option should you be dissatisfied with your online purchase.
Please Note: All sale/discounted/clearance items, as well as lingerie and shapewear bottoms, are not eligible for exchange/refunds. Items sent back must be in new and unworn condition with their original tags attached . If you need to try on an item, please exercise good care by wearing a protective layer underneath. We reserve the right to refuse any items returned that do not meet the conditions stated. For health and hygienic reasons, we are unable to accept returns on underwear items and shapewear bottoms (excluding bras). This will be assessed by our team upon return and the decision is final.
Fill up the return form enclosed in your package, then send the item back either:
in person at our store Marina Square, #03-108, Singapore 039594, or by
local door-to-door courier delivery (You can either use your own courier service or ask us (call 6100-3924) to arrange this for you. We will email an invoice for you to pay the shipping charges via paypal or credit card online)
International courier (for overseas purchases)
Please return to: Maternity Exchange, 6 Raffles Boulevard, #03-108 Marina Square, Singapore 039594 Tel: +65 6100-EXCH (6100-3924).
IMPORTANT: Please email us the tracking number at email@example.com when you have sent the item so that we know to look out for it. We will only process the refund once we have received the items.
Do note that all items must be returned to us within 10 days of receiving your online purchase. Overseas purchases must be returned within 20 days. They should be in a) original condition, unworn, unwashed, undamaged b) with price tag intact c) returned together with the invoice. All sale/discounted/clearance items, as well as lingerie and shapewear bottoms, are not eligible for exchange/refunds. Delivery/shipping fees are to be borne fully by the customer and are not refundable.
While we are unable to accommodate refunds or returns for in-store purchases, we will gladly accept requests for exchanges that are made within 7 days of purchase.
Do call Maternity Exchange at +65 6100-EXCH (6100-3924) or email us at firstname.lastname@example.org to inform us of the exchange so that we can assess whether the item/s is eligible for exchange first. You may also drop by in person at our store, Marina Square #03-108.
All items to be exchanged should be in a) original condition, unworn, unwashed, undamaged b) price tag intact c) together with invoice and return form. If items exchanged are of lower value, the difference will be forfeited. If items are of higher value, customers will be required to top up the difference. All sale/discounted items are not eligible for exchange/refunds.